Privacy Policy

Last updated: February 2024

Introduction

Welcome to mybills.pk. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our electricity bill checking service.

Information We Collect

Information You Provide

  • Reference Numbers
  • Consumer IDs
  • Bill payment history
  • Contact information (when provided)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Provide bill checking services
  • Improve our services
  • Maintain service security
  • Communicate important updates
  • Respond to your inquiries

Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls
  • Secure data storage

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability

Cookies

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze site usage
  • Improve user experience

Third-Party Services

We may use third-party services for:

  • Analytics
  • Payment processing
  • Security
  • Customer support

These services have their own privacy policies.

Data Retention

We retain your data for:

  • Active accounts: Duration of service
  • Inactive accounts: Up to 12 months
  • Legal requirements: As required by law

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes through:

  • Email notifications
  • Site announcements
  • Service updates

Contact Us

For privacy-related inquiries:

  • Email: privacy@mybills.pk
  • Website: www.mybills.pk/contact
  • Address: [Your Business Address]

Legal Basis

We process your data based on:

  • Your consent
  • Contract fulfillment
  • Legal obligations
  • Legitimate interests

International Data Transfers

We process data within Pakistan and implement appropriate safeguards for any international transfers.

Data Protection Rights

Under data protection laws, you have rights including:

  • Access to your data
  • Correction of your data
  • Erasure of your data
  • Restriction of processing
  • Data portability
  • Objection to processing

Compliance

We comply with applicable data protection laws and regulations, including:

  • Electronic Transaction Ordinance 2002
  • Prevention of Electronic Crimes Act 2016
  • Relevant SECP regulations